Terms & Conditions
About The Website
Updated 17/06/2025
The terms and conditions apply to all and any use of www.wayfaringfoxcreations.com (the Website) which is owned and operated by Rowena Headley, ("we" or “us”) a sole trader registered in England. Our Registered Office is within Accrington, Lancashire, England.
When we refer to a “User" or "Member” (you) we mean anyone viewing or using the Website for any reason. Users can choose to purchase goods or request commission work, either with or without creating an account via the Website.
By using the Website, you agree to be bound by these terms and conditions in their entirety. If you do not agree with any of the terms and conditions, do not use this Website.
We reserve the right to update or amend these Terms and Conditions at any time, and your continued use of the Website following any changes will be deemed your acceptance of such change. It is, therefore, your responsibility to check the Terms and Conditions regularly for any changes. Please also refer to our Cookie Policy and our Privacy Policy.
Using The Site
1) Any decision to enter into a transaction is the sole responsibility of the User/ Member. Wayfaring Fox Creations is responsible for the security, completion and fulfilment of that transaction. In line with this, we are also responsible for errors, cancellations, refunds and issues.
1a) If an offer does not work, Members should contact us using the contact methods provided.
2) Wayfaring Fox Creations can add, amend or withdraw products and offers at any time and without giving Users any notice. Transactions are tracked using cookies – please refer to our Cookie Policy and also our Privacy Policy to see how personal data is used.
3) For the avoidance of any doubt, if the law allows we will not be held responsible for any direct or indirect loss, incidental or consequential damage, or loss (economic or otherwise), any punitive or exemplary damages, any loss of data, profits, reputation or goodwill or business opportunities or contact, however it arises, including out of negligence relating to or in any way connected to the website or its use. In the unlikely event any User has any right, claim or action against us, then, in so far as the law allows, the User’s claim will be limited to the sum of £100.
4)Without limiting any other remedies available to us, we may terminate, suspend or limit any use/registration/account at our absolute discretion, either with or without notice, particularly, where we suspect that you have engaged or are about to engage in, or have been in any way involved in or linked to, breaches of any of the Terms and Conditions or security. If we do not act upon any breach immediately, you should not assume we have waived any rights as to enforceability or to seek redress, unless we have expressly stated that in writing.
5) Each User agrees to indemnify and hold Wayfaring Fox Creations and its employees and agents harmless from and against all liabilities, damages, losses, costs and other expenses, including any legal fees, known and unknown, arising from or in any way connected with a breach of these Terms and Conditions by or connected with that of the User or their use of the website.
Website Supply
Website Supply
1) Full use of this Website and its contents will only be for registered Users who are signed in and do not disable cookies. If you are not registered or disable cookies you may be able to view some of the Website, but may not be able to fully participate.
2) (a) Whilst we will use our reasonable endeavours to supply the Website by ensuring it is available on the internet, we are not be responsible for any failure to provide the Website or for any unavailability. The Website is available on an “as is” and “when available” basis, with no warranty (express or implied including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy) and time is not of the essence. We reserve the right to terminate the Website or alter the Website and its contents without prior notice.
(b) We cannot guarantee that the Website will be uninterrupted, secure or error-free. We will not be responsible for any interruption, losses or consequences whatsoever, including any tampering or hacking, nor for any browser crashes which may result in data loss, consequential errors or omissions whilst using the Website.
3) We do not make any warranty against electronic virus, worms or any other defect or problems which may occur in respect of any viewing or use of the Website. We will not be responsible for any loss or damage whatsoever caused resulting from a failure to provide or where a virus or defect occurs as a result of any email attachment or document we send to you.
4) We make every effort to ensure that anything displayed on our Website, including any content, is displayed as accurately as possible but can not be responsible for variations. For example, what you see (particularly in so far as colours and shapes are concerned) depends on your monitor and settings and we can not guarantee that this will be accurate.
5) We reserve the right to suspend the services where necessary and particularly, but not exclusively, for repair, maintenance or improvement.
6) Users may terminate use of the Website without giving us prior notice but:
(a) Members who wish to cancel their account should contact us or get in touch via email: rowena@wayfaringfoxcreations.com
Member Account, Password & Security
1) Full use of the Website as a Members requires Users to open an account and complete the registration process by providing certain information and registering a username and password.
2) Members are solely responsible for maintaining the confidentiality of the username, password and for all use and activities under their account. We will not be liable for any indirect or consequential loss or damage whatsoever resulting from a Member’s disclosure of their username and/or password.
3) Members are responsible for making sure that their account information is correct and always up-to-date and must immediately let us know about any information changes (for example a change of email address) by logging into their account and making the changes on the dashboard or submitting a request at www.wayfaringfoxcreations.com/about-contact. We may also change registration requirements from time to time and reserve the right to ask Members to change their usernames and/or password at any time to protect that account.
4) Members who forget or lose their password or account details must follow the “Forgotten Password” process details.
5) Members can not in any way transfer their registration/account or obligations and we advise Members not to allow anyone else to use their account without the Member’s express knowledge and permission. Members also specifically confirm that they will:
(a) Notify us immediately of any unauthorised use, including any unauthorised use of their registration/account with the Website or any other known or suspected breach of security and
(b) Use their reasonable efforts to immediately stop any such misuse.
6) For information about how we collect and use personal data please see our Privacy Policy.
Parental Supervision
Parents should supervise any children whom they allow to access Website and accept responsibility for the child’s use. We specifically advise Users against revealing any child’s personally identifiable information.
Website Use & Intellectual Property
1) Use of the Website is by licence only and Users acknowledge and agree that all copyright, trademarks and all other Intellectual Property Rights in the Website and its “content” (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to us or otherwise used by us as allowed by law.
2) Users agree that the content made available as part of their use of this website is made available, on licence, for their personal, non-commercial use only. Users may not, nor assist any other person or organisation, as to either all or any part of material, content or otherwise, to download, copy, assign, transmit, publish, display, use, reproduce, sell, distribute, store, modify, make derivative works of or create Internet “links” to the website without our express permission in writing including use of our name and any copyrighted or trademarks content. We give Members our express permission to download, copy and/or print of pages of the Website for personal, non-commercial home use only (for example to remember product information).
3) Wayfaring Fox Creations can not be liable for any breaches or infringements of any copyright, trademark or other intellectual property rights.
Help
Users can contact us using www.wayfaringfoxcreations.com/about-contact or email directly at rowena@wayfaringfoxcreations.com
We aim to respond to any queries as soon as possible and usually within 7 days.
Complaints
We understand how frustrating it can be to have cause for complaint and are committed to resolving as quickly as possible.
(1) Users can contact us using www.wayfaringfoxcreations.com/about-contact
Any legal Notices, including those to which the sender has not received an acknowledgment within 7 days, must be sent in writing to our Registered Office address using tracked post and will be deemed to have been received on the fourth working day after posting, provided that the sender has stamped verified proof of posting.
General Terms
1)(a) The rights given or obligations and duties imposed on any User (including Members) cannot be transferred, sold, assigned, delegated, conveyed rented, subcontracted or shared in any way by you and nobody else can benefit but the individual User.
(b) We reserve the right to transfer, sell, assign, delegate, convey, rent, subcontract or share all or any part of the rights, duties or obligations and provision of the Website.
(2) Invalidity and severance - Each clause or any part at all of these Terms and Conditions and any agreement is to be regarded as independent of the others. This means that should any clause or any part at all of these Terms and Conditions be found to be unenforceable or invalid, it will be severed and will not affect the enforceability or validity of the rest of these Terms and Conditions and agreement.
(3) These Terms and Conditions and agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
Privacy Policy
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (www.wayfaringfoxcreations.com), purchase products or services from us, or engage with our promotions and communications. If you have any questions about this policy or how we handle your data, please contact me at rowena@wayfaringfoxcreations.com
While using the website, either upon purchase or in the event that a user may create an account with us, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal Information may include, but is not limited to your name, contact information (including email address, delivery address and phone number) and purchasing history.
Other cases in which we may collect information directly from you include: registering for an account on our website, completing surveys for research purposes, enter competitions or promotions via social media, make a purchase using our services or opt in to receive marketing communications via our email newsletter.
We use your Personal Information only for internal record-keeping, to improve our products and services and to send marketing or promotional emails (where you have opted in). We may also contact you for customer support or dispute resolution, product safety or security alerts and notification of prize delivery if you've won a giveaway or promotion.
Your personal data may be shared with our employees, agents and professional advisors (for example, accountants or legal consultants) only. Any information may only be shared for order fulfilment, marketing communications (where prior user consent has been given), managing disputes between Wayfaring Fox and the you- the user, important safety or security notifications, and notification of prize winning for promotions or giveaways. We do not sell or lease your personal information to any third parties.
1) You have rights under data protection law that we need to make you aware of. The rights available to you depend on our reason for processing your information. These include:
(a) Your right to access copies of your Personal Information that Wayfaring Fox Creations holds about you. This right always applies.
(b) Your right to ask us to rectify any Personal Information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
(c) Your right to erasure (sometimes referred to as 'right to be forgotten'). This is circumstantial; for more information, please refer to the relevant Information Commissioner's Office (ICO) webpage.
(d) Your right to restrict information processing. This is circumstantial; for more information, please refer to the relevant Information Commissioner's Office (ICO) webpage.
(e) Your right to object to certain Personal Information usages in the event that we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests.
(f) Your right to withdraw consent from receiving marketing at any time. This can be done by following the 'Unsubscribe' link at the bottom of email communications, or unfollowing on social media platforms.
(g) Your right to data portability. This only applies to Personal Information that you have given us. You have the right to ask that we transfer your Personal Information from one organisation to another, or give it to you. The right only applies if we are processing consensual Personal Information provided by you- the user -or under, or in talks about entering into a contract and the processing is automated.
You are not required to pay any charge for exercising your rights. We retain your Personal Information only as long as necessary for the purposes described in this policy or to meet legal obligations.
If you wish to make a request, or have any questions or concerns regarding how your data is being handled, please contact me at rowena@wayfaringfoxcreations.com
We will respond to you within one month, as per UK data law.
The website may contain links to other websites; we are solely responsible for the privacy practices of www.wayfaringfoxcreations.com and are not responsible for the privacy practices of any external sites which may be linked. Please review any externally linked sites' policies before submitting any personal data.
This Privacy Policy may be updated from time to time. Any changes will be posted on this page (www.wayfaringfoxcreations.com/terms-conditions) with an updated effective date listed at the top of the page.
2) The website uses cookies to enhance your experience. The types of cookies used include:
(a) 'Strictly Necessary Cookies': Essential for site operation.
(b) 'Functionality Cookies': Used to remember your preferences and choices.
(c) 'Analytical/Performance Cookies': Used to help us improve site performance.
Personal Information data is processed in accordance with UK GDPR (UK General Data Protection Regulation) under the following lawful bases: 'Consent' (for marketing communications and surveys), 'Contractual Necessity' (to fulfil product and service purchases) and Legitimate Interest (for business operations, improvements and user experience).
We use the UserCentrics portal to manage user Cookie preferences. You may manage your preferences via the UserCentrics cookies banner shown at the bottom of the site upon initial visit, or the thumbprint icon (shown right) in following site visits at any point.
Returns & Refund Policy
In order to be eligible for returning, the product must be unused, in the original condition that it was upon you receiving it, and must be returned in the original packaging (within another box if the original packaging came damaged beyond reasonable postal condition).
If the item you purchased is faulty, or you think the item was not as described in the item description, please contact me at rowena@wayfaringfoxcreations.com first before requesting a refund; I'm happy to help and may be able to resolve the issue or find a solution that ensures you're satisfied with the transaction without the need for a refund.
In accordance with the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made, minus 10% (to cover reasonable losses, in accordance with UK law). You will not be entitled to a refund of the cost you incur in returning the item to me.
FOR INTERNATIONAL CUSTOMERS - Please visit the 'Returning Goods To The UK' page on the GOV.UK site for information relating to returning items from outside of the UK - returns will not be accepted and no liability accepted for any subsequent costs incurred if these requirements are not met as we cannot be liable for erroneous customs duties charged caused by returns that do not comply.
If you haven't received a refund yet (and you have been told that Wayfaring Fox Creations has issued one), please check your bank account or card statement to ensure it hasn't been received first. Then contact your bank directly to verify if there is a delay on crediting the amount to your account.
If you're looking to return an item purchased with a discount voucher, only the amount that you paid (and not the amount the item was listed for) will be refunded.
If the item you're looking to return was purchased in a sale, it may not be eligible for a refund if you have changed your mind. Please contact me at rowena@wayfaringfoxcreations.com if you need any further clarification.
Commissions Policy
A 25% deposit is required up-front prior to work beginning on your commission. This is to cover reasonable losses in the form of my time and materials in the event that the commission is cancelled or goes unpaid in full.
If a model goes unpaid for after a full year (365 days) of the original final payment due date, and only if the original commissioner has not been able to be contacted, I hold the right to list the piece for resale.
Bespoke custom-painted pieces can be provided for events if given plenty of advance notice and timeframe to complete them in. Please contact me at rowena@wayfaringfoxcreations.com to discuss bespoke custom-painted model possibilities for your event.
3D Prints Policy
3D printed models are made from liquid photopolymer resin (liquid plastic) in an SLA 3D printer, which uses lasers to cure the model layer-by-layer. Any form of resin - cast or 3D printed - has the potential to cause an allergic reaction, or irritation to the eyes, throat and skin - especially when cut or sanded. Wayfaring Fox Creations models are designed to allow for thorough curing & washing on both the inside & out of a model prior to shipment. Models are designed and printed with the guidance & overseeing of a 3D printing industry professional to minimise risk wherever possible. In that event that you experience a physical reaction, or have any concerns or questions, please contact me at rowena@wayfaringfoxcreations.com and I will be in touch as soon as possible.
UV light can be damaging to unpainted prints over time. Wayfaring Fox strongly advises you keep 3D printed models out of direct sunlight and in a cool, dry place. Prints may warp if stored in unsuitable conditions, or heated above 60°C/140°F.
Traditional (1:9) scale models are manufactured from ABS-Like Resin and Venti (1:20) & Stablemate (1:32) scale models are manufactured from flex resin.
Models are printed in one piece, with walls that are 3mm - 2.5mm thick to allow UV light to penetrate both inside & outside the model.
'Raw models' refers to those in a condition that is wholly unsanded, unfilled, with no additional sculptural elements and may include print lines & support bumps. While all models have been carefully cleaned prior to shipment, these models will have obvious areas of sanding, filling or other prep work needed. Drain holes will be unfilled.
'Semi-Prepped models' refers to those given light sanding & filling over print lines, support bumps and any other mild imperfections using Citadel Liquid Green Stuff. Drain holes will be filled with Milliput Terracotta Two Part Epoxy, leaving one hole to allow air & gases to escape from within the model. While all models have been carefully cleaned prior to shipment, 'ready-to-paint' condition is not guaranteed and models are sold with the understanding that some additional prep work may be needed prior to painting/priming.
Bespoke digital sculptures & prints can be commissioned following prior briefing, given plenty of advance notice and timeframe to complete. Please contact me at rowena@wayfaringfoxcreations.com to discuss the possibilities of your custom sculpture.
Payment Methods
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All major Credit / Debit Cards (including American Express)
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PAYPAL
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PAYPAL Pay-in-3
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Klarna